Retreat Policies & Terms of Service

This page details the policies for Balanced by the Isle Wellness Retreats. Please read this information carefully to understand our guidelines for booking, payment, cancellations, liability, and other important aspects of your retreat experience. By accessing our website, booking a retreat, or participating in any of our programs, you agree to be bound by the following terms and conditions:

1. Booking and Payment

• Reservations: A non-refundable deposit of 50% of the total retreat cost is required to secure your reservation.
• Final Payment: The remaining balance is due 30 days prior to the retreat start date.
• Payment Methods: We accept credit cards payments.
• Payment Plans: Flexible payment plans may be available upon request. Please contact us to discuss your options.
• Age Requirement: Retreat experiences designed exclusively for women 21+, Day camps 16+ with Paid Accompanying Parent
• Minimum Participation:
  • A minimum of 6 participants is required for the retreat to proceed.
  • You will be notified when this requirement is met, and we encourage you to finalize your travel arrangements at that time.
  • Balanced by the Isle is not responsible for any travel-related expenses incurred if the retreat is canceled due to insufficient enrollment.

2. Cancellations and Refunds

• Guest Cancellations:
  • If you cancel more than 60 days prior to the retreat start date, you will receive a refund of any payments made, less the non-refundable deposit.
  • If you cancel between 30 and 60 days prior to the retreat start date, you will receive a 50% refund of the total retreat cost.
  • No refunds are given for cancellations within 30 days of the retreat start date.
  • We highly recommend purchasing travel insurance to cover any unexpected cancellations or emergencies.
• Balanced by the Isle Cancellations:
  • Balanced by the Isle reserves the right to make changes to the retreat program or schedule due to unforeseen circumstances. We will strive to provide comparable alternatives.
  • In the rare event that Balanced by the Isle must cancel a retreat, you will receive a full refund of all payments made.
  • Balanced by the Isle is not responsible for any travel-related expenses incurred by guests in the event of a retreat cancellation.  We highly recommend purchasing travel insurance to cover any unexpected cancellations or emergencies.
  • Accommodations for the Balanced by the Isle Wellness Retreat are booked through third-party platforms such as Airbnb, VRBO, and local property management companies. Please note that the cancellation policies of these providers will apply to your booking in addition to the retreat policies outlined here. You can review Airbnb’s cancellation policy here and VRBO’s cancellation policy here.

3. Liability Waiver

• Participation in wellness activities carries inherent risks. By booking a retreat, you agree to sign a liability waiver releasing Balanced by the Isle, its owners, employees, and contractors from any liability for injuries or damages incurred during the retreat.  Balanced by the Isle Wellness Retreat is not liable for any personal injury or loss of property during the retreat.
• Guests are responsible for their own health and well-being during the retreat. We recommend consulting with your healthcare provider before participating in any new physical activities.

4. Accommodations

• Accommodation details, including the specific property address and amenities, will be shared with confirmed participants once the minimum guest requirement has been met.
• Room assignments within the chosen property will be determined closer to the retreat date. While we will do our best to accommodate preferences, room upgrades may be available for an additional fee when the location is announced.
• Due to the nature of some oceanfront homes, guests must be able to walk up 3+ stories of stairs and be able to walk to and from the beach for activities. Please consider this when deciding if this retreat is suitable for you.
• Accommodations for the Balanced by the Isle Wellness Retreat are booked through third-party providers such as Airbnb, VRBO, and local property management companies. Please review our Cancellation Policy above for details on how third-party policies may apply to your booking.

5. Travel Arrangements

• Guests are responsible for making their own travel arrangements to and from Emerald Isle, NC.
• Balanced by the Isle can provide recommendations for transportation options upon request.  Please be aware that parking may be limited at some of our retreat home locations, and we unfortunately cannot guarantee on-site parking spaces.  Visit our FAQs page for more details.

6. Health and Safety

• Participants are responsible for their own health and well-being during the retreat. Please consult with a healthcare professional if you have any concerns about your ability to participate in retreat activities.
• Guests are required to inform Balanced by the Isle of any medical conditions, allergies, or special needs prior to the retreat.
• Balanced by the Isle will take reasonable precautions to ensure the health and safety of guests but cannot guarantee a risk-free environment.
• Participants are expected to respect all retreat staff and fellow attendees.

7. Photography and Media

• Balanced by the Isle may take photographs or videos during the retreat for promotional purposes.
• Guests who do not wish to be included in such media should notify us in writing prior to the retreat.

8. Intellectual Property

• All materials provided during the retreat, including but not limited to workshops, meditations, and written content, are the intellectual property of Balanced by the Isle Wellness Retreat and are for personal use only.

9. Privacy Policy

• Your privacy is important to us. We are committed to protecting your personal information.  View our privacy policy.

10. Governing Law

• These terms and conditions are governed by the laws of North Carolina.

11. Changes to Policies

• Balanced by the Isle reserves the right to modify these policies at any time. Guests will be notified of any changes.

Contact Us

If you have any questions or require clarification regarding our policies that aren’t fully addressed here or in the FAQs, please don’t hesitate to reach out through our Contact Us page. We’re here to help.